FAQ.

Why is the product serial number important?

The unit serial number is the most important piece of information a customer should have available when calling or writing with a problem. All Linde pumps, motors, gearboxes and most valve assemblies have a Linde identification tag affixed to the unit. This tag is stamped with the unit serial number, which is similar to a person's Social Security Number; it is unique and tells the Service and Warranty Department everything necessary to be responsive to any needs. If the unit was sold through Linde Hydraulics Corporation in Canfield, the Service and Warranty Department will be able to find the serial number in its extensive database. However, if the unit was sold by any other Linde organization (perhaps Linde Ltd. in England or Linde AG in Germany), then more time is needed to research the unit's history, at least a day. Without a serial number, the Service and Warranty Department can still help, but the response time and the opportunity for error increases. As soon as you receive the unit, please record the Linde serial number in a place where you can find it.

What is LINDOS?

LINDOS is an integrated parts identification and ordering system on compact disc, covering the full range of Linde products - pumps, motors, valves and gear products. LINDOS provides graphical and text based part descriptions, similar to hard copy parts books. If a customer knows what a part looks like, clicking on that part in the exploded view will display the part number and description. Conversely, if a customer knows a part number, clicking on it will reveal that part in an exploded schematic view. In 2000, the entire LINDOS program was rewritten as a 32-bit program specifically for the Windows Operating System (Win 95, 98, 2000, ME and NT). Because the 32-bit version is not an upgrade, customers running the older version of LINDOS will have to install this new version. Although those who have previously purchased older versions of LINDOS can receive the newer version for free, first time buyers can purchase it for $250. Only distributors, Certified Service Centers and qualifying OEMs are authorized to purchase LINDOS. Contact your Linde Regional Sales Manager for details.

How can I access service information on the web?

Anyone can now access Linde Service Bulletins and Conversion Bulletins on the Web. For the past several months, the Service Department has been issuing scores of Service Bulletins covering a broad range of service, repair and diagnostic procedures. These procedures provide not only the step-by-step instructions, complete with diagrams and photographs (where required), but they also list any special tools and equipment that may be required.

Can I get keyed Shafts?

Spline shafts are standard. For large quantities, Linde will consider manufacturing keyed shafts.